How the Gate System Works

Our gate system operates on Comcast internet and Voice Over Internet Protocol (VoIP). When a guest arrives, they can:

• Use the scroll box to find the member’s name OR enter the member’s 4-digit access code.
• Then, press the call button, which should dial the phone number associated with that member.
• The member then answers the phone call, verifies who the guest is and if they decide to buzz them in, the member presses and holds the “7” key on their phone.  The gate opens, and the call is disconnected.

Troubleshooting Steps

1. If the call does not go through at all:
   • This may indicate an issue with the phone number in our system. Please contact the office to verify that we have the correct number on file.
   • Your phone may be “blocking” the call.  Be sure that both the front and back gates are in your phone as contacts so it does not reject the call as spam. The back gate number is 540-893-6402.  The front gate number is 540-893-6403.
2. If the call goes through but you can’t buzz in the guest:
   • Press and HOLD the “7” key on your phone for a couple of seconds. A quick press may not be recognized by the gate system.
   • The system requires touch-tone (DTMF) signals, so ensure your phone is not set to “pulse” mode.
3. Potential Issues with Landlines and Cell Phones:
   • Landline Users (especially Verizon customers):
     • If the gate isn’t recognizing your tone, your line may have static or interference. The recent windstorm may have affected Verizon’s lines. If you experience static, you may need to contact Verizon for a repair.
   • Cell Phone Users:
     • Ensure your phone’s software is up to date.
     • Install any available carrier updates.

If the issue persists after trying these steps, please report it to the office along with any troubleshooting steps you’ve attempted. This will help us diagnose the problem more effectively.